Thank you for shopping with us at [Your E-commerce Website Name]. We want you to be completely satisfied with your purchase. Please read our Return Policy carefully to understand our guidelines for returning products.
1. Return Eligibility: 1.1. We accept returns within [number of days, e.g., 30 days] from the date of delivery. 1.2. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. It must also include any accessories, tags, or documents that came with the product.
2. Non-Returnable Items: 2.1. Certain items are not eligible for return, including but not limited to:
Perishable goods (such as food, flowers, etc.)
Personalized or custom-made products
Intimate or sanitary goods (such as underwear, swimwear, etc.)
Downloadable software or digital products
3. Returns Process: 3.1. To initiate a return, please follow these steps:
Contact our customer service team at [customer service email or phone number] to request a return authorization.
Provide your order number, the product(s) you wish to return, and the reason for the return.
Our team will provide you with further instructions, including the return address.
4. Return Shipping: 4.1. You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. 4.2. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
5. Inspection and Processing: 5.1. Once we receive your returned item, it will undergo an inspection to verify its eligibility for a refund or exchange. 5.2. We will notify you via email regarding the approval or rejection of your return, as well as the status of your refund or exchange.
6. Refunds: 6.1. If your return is approved, we will initiate a refund to your original payment method within [number of days, e.g., 7 days]. 6.2. The refund amount will exclude any original shipping charges. 6.3. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment method and financial institution.
7. Exchanges: 7.1. If you wish to exchange a product for a different size, color, or variant, please follow the return process as outlined above. 7.2. Once your returned item is received and inspected, we will process the exchange and ship the replacement item to you.
8. Damaged or Defective Items: 8.1. If you receive a damaged or defective product, please contact us immediately upon receipt. 8.2. We may request photos or additional information to assess the damage or defect. 8.3. We will arrange for a replacement, exchange, or refund, depending on the situation.
9. Contact Us: If you have any questions or concerns about our Return Policy, please contact our customer service team at [customer service email or phone number]. We’re here to assist you and ensure a smooth return experience.
By making a purchase on our website, you acknowledge and agree to adhere to the terms of this Return Policy. This policy is subject to change without notice, and any updates will be posted on our website.